Updates

Cancellation Policy

The Retreats Cancellation Policy

Every client’s appointment is very important to us here at The Beauty Retreat. We understand that sometimes it is necessary to rearrange your appointment but due to an increase in last minute cancellations and no shows without a valid reason, we have no choice but to enforce our cancellation charges.

Please give 24 hours’ notice when rescheduling your appointment to give us the opportunity to fill the time with other clients from our waiting list.

If you have booked multiple services in one appointment, please give us 24 hours’ notice should you not require all your services. A 50% charge will still apply for the treatments that are not required.

If we have a valid mobile number on our system, we confirm your booking by text 2 days before your scheduled appointment. However please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation charge.

Policy Charge

-          Less than 24 hours’ notice will incur a charge totalling 50% of your appointment cost.

-          No Shows will incur a 100% charge of your appointment cost.

Julie Loveridge Specialist Massage Clinic Policy

Due to our massage specialist Julie being in such high demand and travelling from the Isle of White twice a week her bookings will incur a £20.00 cancellation charge should more than 1 treatment be missed or cancelled last minute without a valid reason.

Pre-Booking Deposit

Due to an increasing number of large scheduled appointments being made and cancelled last minute to the detriment of the business, we will now require a £20.00 deposit for all bookings over 2 hours. This is credited in full at checkout of your appointment. Should this appointment be rescheduled without the required 24-hour notice, the deposit will be taken in full to cover the costs of the business.

How to:

November News!

Hello!

Here is a quick update on the happenings at The Beauty Retreat before our big Christmas rush!

Staff Changes

As you may have seen, the wonderful Andrea has returned to the salon! After finishing her maternity leave and trying other industries she just couldn’t stay away! She is currently working Monday Evenings and alternate weekends in treatments, but will also be around working on reception.
Make sure to keep an eye out for promotions to welcome her back!

Voucher Sale Days

As usual we are promoting some massive Discounts this December.
Our Yearly Gift Voucher Sale Days will be the first and third Saturdays in December (More details to follow)
We also have 3 for 2 on ALL Retail this December, Mix and Match between all product ranges.

The Beauty Retreat Online

Want to keep in touch with us?
Follow us on Facebook as well as Instagram for updates and to keep up with what we do!
We always value any feedback you have, so feel free to leave a review here or on facebook.

Don’t Forget! You can book all your appointments online through our app, Facebook and our Website 24/7!

Sue Irvine – Private Clinic – Every Monday 5-7pm

Sue offers Anti-wrinkle injections, dermal fillers and much more is available from her at her clinic, here at the salon. Call her on 07852115565 to make an appointment for a free consultation.

Cancellation Policy

We cannot stress enough how important it is to give us as much notice as possible when cancelling appointments. Especially coming into the Christmas period we are incredibly busy and our waiting list is always full. No Shows and Last Minute Cancellations cost us thousands of pounds every year and because of this, we will be even stricter with cancellation fees this year.

June 2016 Update

Salon News June 2016

Hello Clients!
We hope everyone Is well and enjoying the lovely weather we have has recently!

Just a quick update on the happenings at The Retreat Salons.

Unfortunately, due to a large increase in last minute cancellations and no shows we are having to become stricter with our cancellation policy. Please try and give us at least 24 hours’ notice when you wish to rearrange an appointment.

We have a new therapist Claire Collins joining the team. She is very qualified and lovely! If you spot her around the salon say hello and give us a call should you want an appointment with her.

As always we love to hear about our client’s experiences at The Beauty Retreat so don’t forget to leave a review on our Facebook or website, or email us at info@beautyretreat-portsmouth.co.uk.

Don’t forget we open 7 days a week;

Monday – Thursday 9.30 – 7.30
Friday 9.00 – 5.00
Saturday 9.00 – 4.00
Sunday 10.00 – 4.00

Our Online booking and salon app have proved incredibly popular and easy to use! Book online on our website or Facebook Page, or download our app from the app store. Simply search “The Beauty Retreat” and you will see our logo!

 

We look forward to seeing you!
The Retreat Salons.

January 2016 Update

January Update 2016

Hello! We hope all our clients had a fantastic new year!

We are getting back to normal now so just a quick update with some changes for the New Year.

We no longer offer the Collagen Facial. This treatment has been dropped for the much more advanced “Age Smart Facial”. We felt the Age Smart Facial offers much greater results and would rather stick to Dermalogica for all of our Facial Treatments, as well as offer the best treatment we possibly can.

The Collagen masks have been replaced with the ever popular Contour Mask. A setting mask that covers the entire face and neck and can be combined with the rest of the Dermalogica range to give you a targeted treatment for all skin concerns. (This facial can target ageing skin as well as any other skin concerns you have)

There will be many other changes coming to our brochure in the coming months so make sure you have the latest version!

 

We are continuing to stock bath bombs and candles at The Beauty Retreat after they have proven popular over the Christmas Period. Hand Made and in a variety of scents, treat yourself to some relaxation at home!

 

We are still open 7 days a week, with more therapists available every day to try and accommodate our amazing client base. We cannot thank you all enough for your continued loyalty to the salons.

 

As always if you have any questions about the product ranges we stock or the treatments we provide please give us a call on 02392 827200 or email at info@beautyretreat-portsmouth.co.uk. There will always be someone around to answer your questions. Gift vouchers are available for any amount or a specific treatment and we can send these out to you if you do not live in the area or are unavailable to collect them.

 

We love to hear from our clients. Any feedback, good or bad, is always welcome. If you would like to get in touch to let us know about your experience feel free to email, call, leave a message on our Facebook or leave a review using our automated review system via text received after your treatment. We aim to provide the best service we can and hearing your thoughts is crucial.

 

 

September Update!

Hello!

We hope everyone is well. Once again we are revamping our brochure to offer our clients the best treatments we can. We have a brand new facial coming soon. The Retreat Indulgence Facial! We are hoping to combine a massage and a skin treatment to allow our clients time to relax and improve their skins health in a way that is both enjoyable and affordable.

Lily and Phoebe are now fully qualified and working more hours in treatments. They have already made a huge impression on clients and are getting fully booked. As always, when booking appointments please give us a call as soon as possible to avoid disappointment. You can also book online through Facebook, Our Website and our App (For both IOS and Android). Simply search ‘The Beauty Retreat’ in the app store!

Unfortunately Sanchia has moved on from The Beauty Retreat and has a new job working with Beauty Therapists at Highbury College. If Sanchia was your Therapist please give us a call and we will direct you to the best therapist for your needs. We are sure she will be missed by clients as much as she is missed by us, but we wish her the best of luck in her new job!

As always your feedback, whether good or bad, is greatly appreciated. We strive to provide the best service possible and should you have any ideas on how we can improve your experience please give us a call or send us an email to info@beauyretreat-portsmouth.co.uk.

Milia Removal Is Here

The Launch of Milia Removal

 

 

What are Milia?  – Small, hard, round, white lipid-epithelium plugs slightly raised up from the skin level.

How are they formed? – Keratin becomes trapped at the base of the hair follicle or sweat gland beneath the skin, forming a tiny cyst that solidifies.

What causes them? – The exact cause is unknown, but Milia have been related to a high cholesterol diet, excessive Vitamin C intake, overly rich moisturisers and change in facial products or routine.

How easy are Milia to treat? – Very easy! We use a method called Thermolysis, where an electrolysis needle is inserted and the current is applied. This desiccates the fatty tissue, breaking it down and allowing it to disperse over the next few days. You can expect to hear a popping sensation as the needle pierces the keratinised centre.

How long does it take to disappear? – A day or two later tiny crusts may form, which must be left to fall off naturally.

Please Note – We do not treat clients with Milia to close to the eye area, so we recommend a consultation to avoid disappointment.

Aftercare – For 2-3 days after treatment, your skin may appear red and slightly inflamed, do not touch or pick at the treated skin as this could result in infection or scarring. Avoid perfumed products, soap, cleanser, moisturiser and make-up for 48 hrs, to allow the skin to heal.

Costs:

Milia Consultation – £10.00

Milia Removal Procedure – £20.00

*Follow up appointments maybe required for stubborn Milia removals – No Charge

Feedback

Dear Clients

Feedback – Your feedback is very important, this will ensure the business and staff are working to high standard at all times.

Please contact:

Miss G Pinkerton
The Beauty Retreat
40 High Street
Old Portsmouth
PO1 2LU

023 92827200

info@beautyretreat-portsmouth.co.uk

Thank you for taking the time to read the salon updates : We look forward to your next appointment here at The Beauty Retreat.

Warm Regards

Gemma Pinkerton
Salon Owner
The Beauty Retreat