Terms & Conditions

New Client Deposit Policy

As of 1st November 2019, we will be introducing a new client deposit policy, due to the high demand for appointments and increased frequency of missed or last-minute cancellations.

Unfortunately, this decision has been forced by the huge impact it has been having over a long period of time now on the business and clients waiting for appointments. As a small business we are unable to carry this financial loss anymore and disappointment to our clients in having no availability for appointments.

In order to secure your appointment, we now require 50% deposit to be paid at the time of booking or if booked online our reception team will telephone you to take payment the next working day if your appointment is over 1.5 hrs long.

The deposit can be paid by Debit or Credit Card over the phone or in the salon by Cash, Debit or Credit Card.

Please Note: No card details are stored at the salon, payment details are entered straight into our system to authorise payment and secure the booking immediately. A receipt can be emailed immediately upon request.

The deposit taken will be held against your booking as a credit towards that appointment.

If CANCELLATION is made with more than 24 hours notice, the deposit will be refunded or forwarded to the new appointment date.

If CANCELLATION is made with less than 24 hours notice, the deposit is forfeited as a LATE CANCELLATION FEE.

If you simply do not show up to a booked appointment, the deposit is forfeited as a NO SHOW FEE. You will NOT be able to make any future appointments without payment in FULL at the time of booking.

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PARENTAL CONSENT
Will be required for any treatment performed under 16 years of age.

ARRIVAL

Please arrive up to 5 minutes prior to your appointment.

CANCELLATIONS
We ask for 24 hrs notice or 50% cost of the treatment will be charged.

HEALTH CONDITIONS
Please advise us of any health conditions and any medication you are taking.

GIFT VOUCHERS
Gift vouchers are available for an amount of your choice. They are valid for a period of 1 year and are non-refundable.

Treatments on this website may be graded – Therapist or Senior, this is due to the length of time the therapist has been qualified and the skills used during the treatment.

We have made all reasonable efforts to ensure that the information on this website is correct at the time of inclusion. We reserve the right to change information and pricing at any time and without notice.